Measuring quality : performance measurement in libraries

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The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries. … full description

Bibliographic Details

Main Author:

Roswitha Poll

Other Authors:

Peter te Boekhorst

Document Type:

Books

Document range:

269 s.

Published:

München : K.G. Saur, 2007.

Edition:

2nd revised edition

Series:

IFLA publications ; 127

Subjects:

měření výkonnosti

výkonnost knihoven

činnost knihoven

příručky

Physical Description:

269 s.

ISBN:

978-3-598-22033-3